Frequently Asked Questions
Everything you need to know about your Essence Amsterdam experience.
What is the standard shipping time for orders within Europe?
We offer express shipping across Europe. Typically, orders within the Netherlands are delivered within 1-2 business days, while other European destinations take 3-5 business days.
How can I return an item if it doesn't fit?
We offer a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Which payment methods do you accept?
Essence Amsterdam accepts all major credit cards (Visa, Mastercard, American Express), PayPal, iDEAL, and Klarna for buy-now-pay-later options.
Are your garments ethically produced?
Sustainability is at our core. We partner with certified factories in Portugal and Italy that ensure fair wages, safe working conditions, and use organic or recycled fabrics.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored fits.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking link to monitor your delivery progress in real-time.